Executive Assistant Skills
12 Modules / 33 Topics / 1.5–3 Hours
This online executive assistant skills course will teach you effective time management and several of the other administrative soft skills required to become an efficient and effective executive assistant. In this course you will learn about the tools of the trade such as email protocol, computer skills, and communication skills. You will also learn how to schedule and manage meetings, and handle special tasks.
This course, Executive Assistant, will provide you with an understanding of the skills required to be an effective executive assistant. You will learn about working with your manager to understand and achieve productivity goals. You will be able to explain how to effectively manage your time and resources to be an effective executive assistant. You will also learn about key administrative soft skills necessary for working as an executive assistant.
This course then explains how to be best manage meetings in regards to scheduling and communicating. You will learn about tools of the trade such as email protocol, computer skills, software skills, and communication skills. You will also learn about phone and voicemail etiquette to best represent yourself and your manager when interacting with others over the phone.
This course then wraps up by discussing the process of being an effective gatekeeper. You will learn how to filter calls and emails for your manager to be most effective while also learning guidelines for handling confidential information. By taking this course you will learn the skills of an effective executive assistant.
Module 1: Getting started
Module 2: Working with your Manager
Module 3: Administrative Soft Skills
Module 4: Effective Time Management
Module 5: Meeting Management
Module 6: Tools for the Trade (1)
Module 7: Tools for the Trade (2)
Module 8: Being an Effective Gatekeeper
Module 9: Organizational Skills
Module 10: Confidentiality Guidelines
Module 11: Special Tasks
Module 12: Course Assessment
Having completed this course, you will be able to:
- Identify and discuss different types of administrative soft skills
- Describe how to effectively manage your time in the workplace
- Recognize how to use appropriate email, phone and voicemail etiquette
- Discuss how to be an effective gatekeeper
- Outline the importance of organizational skills