Administrative Support

For Beginners

12 Topics / 1.5-3 Hours
Certificate

This course teaches you the basics of organization, resource and time management and communication. We explain how to manage office resources and time more effectively to improve everyone’s performance. We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself. This course offers training that can make you a successful and effective administrative assistant or office manager.

Would you like to manage your time productively? Do you strive to be organized and want more responsibility in the workplace? This course helps you to reach these goals and teaches you everything you need to know to become a more efficient administrative assistant. We begin with an overview of practical skills to help you refine your organizational skills. We show you how to get the most out of voicemail, email and interoffice mail before explaining how to optimize your office space and work environment. The course demonstrates how to create a workflow pattern diagram to become more efficient in the workplace.

Time management is crucial to becoming great at your job and we provide proven techniques to help you to squeeze more productivity out of each hour. We examine the work breakdown structure document, a key tool to help you open communication between your colleagues and keep it flowing. Learning to prioritize your work will help you focus and keep you on track to meet your deadlines. We then explain how to handle particular tasks that require more precise organizing and execution and outline the basics of handling any special tasks that you may encounter. The course delves into verbal and non-verbal communication skills to illustrate their importance in different situations.

The course lays out steps you can take to empower yourself. Administrative support professionals are often expected to act independently, make decisions and resolve issues with little or no direction. Learning to operate without oversight is thus necessary but knowing when to be assertive or when to work as part of a team is equally important as it keeps the lines of communication flowing. Working well with your manager and having a positive relationship will lead to more responsibility and therefor more independence. This course is valuable to almost all working people but particularly suits those in administration. Every office needs organized administrators to maintain productivity and this course trains you to become an effective support professional on your way to becoming an office manager.

Topic 1: Getting Started
– Getting Started
– Quiz

Topic 2: Organizing Part 1
– Organizing Part 1
– Quiz

Topic 3: Organizing Part 2
– Organizing Part 2
– Quiz

Topic 4: Time Management
– Time Management
– Quiz

Topic 5: Time Priority
– Time Priority
– Quiz

Topic 6: Special Tasks
– Special Tasks
– Quiz

Topic 7: Verbal Communication Skills
– Verbal Communication Skills
– Quiz

Topic 8: Non-verbal Communication Skills
– Non-verbal Communication Skills
– Quiz

Topic 9: Empowerment
– Empowerment
– Quiz

Topic 10: Team of Two
– Team of Two
– Quiz

Topic 11: Take care of Yourself
– Take Care of Yourself
– Quiz

Topic 12: Course Final Assessment

Certificate of Completion

Course Outcome:

By the end of this course, you will be able to:

– Describe the importance and practice of good organizational skills
– Explain the process of maintaining effective time management
– Recognize how to provide excellent customer service
– Outline how to quickly prioritize and execute tasks
– Demonstrate how to deal with specialized tasks
– Appreciate the importance of verbal communication skills

To successfully complete this online certificate course by Growhouse and become one of our graduates, you need to achieve 80% or higher in this course Final Assessment. Once you have completed this certificate course, you have will have access to your certificate which is a great way to share your achievement with the world. Your Growhouse certificate is ideal for sharing with potential employers, include it in your CV, professional social media profiles and job applications. It is an indication of your commitment to continuously learn and upskill yourself and an incentive for you to continue empowering yourself through lifelong learning.